🔄 Exchange and Return Within 14 Days
You may exchange or return the product within 14 days from the date of receipt in accordance with the Law of Ukraine “On Consumer Rights Protection.”
Buyer’s rights when returning goods of proper quality
The buyer has the right to exchange goods of proper quality for similar goods if the product does not satisfy them in terms of shape, dimensions, style, color, size, or for other reasons cannot be used for its intended purpose. If similar goods are not available for sale, the buyer has the right to purchase any other goods from the available assortment with the appropriate price recalculation, or receive a refund in the amount of the value of the returned goods.
Conditions for exchange and return of a new product:
Product condition: The product must not show signs of use, wearing, washing, or foreign odors. Its marketable appearance, consumer properties, seals, factory tags, stickers, and complete set must be fully preserved.
Original packaging: The product must be returned in the same factory packaging in which it was received.
Delivery payment: Delivery of goods of proper quality for exchange or return is fully paid by the buyer via Nova Poshta according to the carrier’s tariffs.
Buyer’s rights in case of a manufacturing defect (14-day warranty)
We guarantee the shipment of a fully inspected and high-quality product. The warranty period for detecting hidden manufacturing defects is 14 days from the date of purchase. If a factory defect is discovered upon receipt or during the initial inspection of the item, the buyer has the right to a free exchange of the product or a full refund.
When the warranty applies:
A hidden manufacturing defect, material defect, or seam defect is detected during the initial inspection of the product.
When the warranty does NOT apply:
The product has visible signs of use, wearing, washing, or foreign odors.
The damage occurred as a result of improper use, care, or mechanical impact after the product was transferred to the buyer.
Delivery payment: If a manufacturing defect is detected and confirmed, all delivery costs via Nova Poshta are paid by our store.
Exchange and return procedure
To arrange an exchange or return, please follow these steps:
Contact us: call 099 811 93 47 or write to us via messengers, Viber or Telegram, using the same number. You can also send a request by email: nobrand.2003@gmail.com.
Provide the details: indicate your order number, full name, product name, and the reason for return. In case of a defect, attach a photo of the defect.
Product shipment: the manager will provide you with the details for sending the parcel via Nova Poshta. Send the product and inform the manager of the TTN number.
Refund procedure and terms
Refund format: Refunds are made in non-cash form by transfer to the buyer’s bank card, Visa or Mastercard.
Commission: All bank fees for transferring funds to the buyer’s account are paid by our store. The buyer receives the full cost of the product without deduction of commissions.
Refund period: After the parcel is received and checked by our managers for compliance with the return conditions, the funds are transferred to your card within 1 to 7 business days.
