🔄 Exchange and Return of Goods

You may exchange or return goods of proper quality within 14 days from the date of receipt in accordance with the Law of Ukraine “On Consumer Rights Protection.”

  1. Goods of proper quality

Buyer’s rights: the buyer has the right to exchange goods of proper quality for similar goods if the product does not satisfy them in terms of shape, dimensions, style, color, size, or for other reasons cannot be used for its intended purpose. If similar goods are not available for sale, the buyer has the right to purchase any other goods from the available assortment with the appropriate price recalculation, or receive a refund in the amount of the value of the returned goods.

Conditions for exchange and return:

Condition of the product: the product must not have been used, and its marketable appearance, consumer properties, seals, tags, and labels must be preserved.

Packaging: the original factory packaging and complete set must be fully preserved.

Delivery payment: delivery of goods of proper quality for exchange or return is fully paid by the buyer via Nova Poshta according to the carrier’s tariffs.

  1. Goods of improper quality and warranty obligations

Buyer’s rights: if significant defects are discovered during the established warranty period and these defects occurred due to the manufacturer’s fault, the buyer has the right to a proportional price reduction, free elimination of defects within a reasonable period, or replacement of the product with the same or similar product of proper quality.

Warranty period: all products in our assortment are covered by an official warranty for 14 days from the date of purchase.

When the warranty applies:

A manufacturing defect, material defect, or seam defect is detected.

The product does not correspond to the stated characteristics under proper use.

When the warranty does NOT apply:

There is mechanical damage that occurred after the product was transferred to the buyer.

The damage was caused by violation of the rules of use, care, washing, or storage.

Natural wear and tear of elements occurred during use.

Delivery payment: in the case of warranty service or return of goods of improper quality with a factory defect, all delivery costs via Nova Poshta are paid by the seller, our online store.

  1. Procedure for exchange and return

To arrange an exchange, return, or warranty service, follow these steps:

  1. Contact us: call 099 811 93 47 or write to us via messengers, Viber or Telegram. You can also send a request by email: nobrand.2003@gmail.com.

  2. Provide the details: indicate your order number, full name, product name, and the reason for return or exchange. In case of a defect, attach a photo of the defect.

  3. Shipment of the product: the manager will provide you with the details for sending the parcel via Nova Poshta. Send the product and inform the manager of the TTN number, the consignment note number.

  4. Refund procedure and terms

Refund format: refunds are made in non-cash form by transfer to the buyer’s bank card, Visa or Mastercard.

Commission: all bank fees for transferring funds to the buyer’s account are paid by our store. The buyer receives the full cost of the product without deduction of commissions.

Refund period: the money is returned to the buyer within 3–5 business days from the moment the parcel is successfully received and inspected by the warehouse.